AirAsia亚航宣布推介柜台登记费Counter Check-in Fees

亚航随着其无接触自助登记亭及增强手机应用程序的推出，今日宣布将在特定国家或城市推介柜台登记费。AirAsia is introducing counter check-in fees in selected countries and cities effective today, following the successful deployment of its contactless check-in kiosks and enhanced mobile app features recently.

AirAsia Counter Check-in fees

柜台登记费为国内航班RM20而国际航班则为RM30。然而，轻松使用亚航官网、手机应用或机场自助登记亭登记的乘客则无需缴付此费用。
The fees are RM20 per guest for domestic flights and RM30 per guest for international flights. However, guests can conveniently avoid paying these fees by opting to check-in using the AirAsia.com website, mobile app or airport kiosks.

亚航集团首席营运总监Javed Malik说：“据我们观察大部分乘客都已非常熟悉透过亚航官网、手机应用及机场自助登记亭进行自助登记程序。这次推介的柜台登记费是我们进一步鼓励所有乘客继续使用这些我们巨额投资的数码科技，同时促进营运效率和乘客便利。自疫情爆发以来，这些自助登记设施与服务对于减少乘客及员工们之间接触而变得尤其重要。在过去的两个月我们为了乘客及员工们的健康与安全而加强了各项安全措施，数千名进行必要出行的乘客们也已率先体验了我们的无接触出行程序。

AirAsia Group Chief Operations Officer Javed Malik said, “We have seen a very high adoption of our self-check in services through our website, mobile app and airport kiosks over recent times. Thus, the implementation of the counter check-in fees is a way for us to further encourage guests to use these digital technologies, which we have invested enormously in, to promote and enhance operational efficiency and guest convenience. In view of the Covid-19 pandemic, these self-check in facilities have become very crucial in minimising physical contact between our guests and staff. In the past two months, thousands of guests on essential travel have experienced our contactless travel procedures as we stepped up our safety and security measures for the health and safety of our guests and Allstars.

“我们也是其中最早通过官网及手机应用推介聚合酶链反应（PCR）检测报告筛选功能的航空。亚航的乘客现可以在前往机场之前就通过官网及手机应用上载PCR检测报告或特定旅游文件来为他们的航班进行自助登记。我们鼓励所有乘客好好利用这些现已上线的自助服务设施，以完全适应这新的出行模式。”

“We are also one of the first airlines to enable the polymerase chain reaction (PCR) test report screening feature on our AirAsia.com website and our AirAsia mobile app, where guests can upload their PCR report or selected travel documents and check-in for their flights, even before they arrive at the airport for an enhanced contactless travel experience. We encourage all guests to utilise these convenient self service facilities and features which are now available, to be fully adapted to the new way of travel.”

对于行动不便的乘客、长飞客（Premium　Flex）及豪华平躺座椅（Premium Flatbed）乘客、受航班更动影响或受机场自助登记亭服务中断影响的乘客们无需缴付柜台登记费，欲知更多免收费例外以及详情可参考这常见问题与解答。

A waiver of the counter check-in fees will be given to guests with reduced mobility, Premium Flex or Premium Flatbed guests, guests affected by flight disruptions or an airport kiosk outage as well as for some other exceptions. Guests can refer to this FAQ for more details.

目前只有选择在特定机场的登记柜台进行航班登记的乘客将被征收国内航班RM20或国际航班RM30的费用（或等值的本地货币，但以预定的货币汇率为准），适用的国家及各城市机场有马来西亚、越南、汶莱、柬埔寨、老挝、台北、高雄及夏威夷檀香山。

Only guests who check-in using the airport counters in Malaysia, Vietnam, Brunei, Cambodia, Laos, as well as Taipei, Kaohsiung and Honolulu, for both domestic and international flights will be charged the new counter check-in fees of RM20 for domestic flights and RM30 for international flights (or its equivalent in local currency, subject to a predetermined currency exchange rate).

浏览亚航推特（twitter.com/AirAsia）、面子书（facebook.com/AirAsia）及Instagram（instagram.com/AirAsia）以获知亚航最新消息。

消息来自: AirAsia News
中文版: https://newsroom.airasia.com/news/2020/9/1/counter-check-in-fees-myzh
英文版: https://newsroom.airasia.com/news/2020/9/1/counter-check-in-fees-en

延伸閱讀: AirAsia亞航櫃檯登記費須知事項Counter Check-in Fees FAQs